Effective Date: 15-10-2024

At Pixel Annotation, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you use our website and services. By accessing or using our website, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide and improve our annotation services effectively. The types of information we may collect include:

1.1. Personal Information

• Name
• Email address
• Phone number
• Billing and payment details (where applicable)

1.2. Non-Personal Information

• IP address
• Browser type and version
• Device information
• Geographic location
• Usage data, including pages visited and time spent on the site

1.3. Uploaded Data

Any data or images uploaded to our platform for annotation purposes are securely stored and used only for providing the agreed-upon services.

2. How We Use Your Information

The information we collect is used to:

• Provide, manage, and improve our annotation services.
• Process transactions and communicate with you.
• Respond to inquiries and provide customer support.
• Ensure compliance with legal and regulatory obligations.
• Customize user experience and improve website functionality.

3. Legal Basis for Processing

We process your personal information under the following lawful bases:

• Contractual Obligation: To fulfill agreements and provide requested services.
• Consent: For specific purposes, where you have given explicit consent (e.g., marketing communications).
• Legitimate Interest: To enhance our website and ensure security.
• Legal Compliance: To meet regulatory requirements applicable in the regions we operate.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information in the following situations:

• With third-party service providers (e.g., payment processors, hosting services) to facilitate operations.
• To comply with legal obligations, enforce our terms, or protect our rights.
• With your explicit consent for any other purpose.

5. Data Security

We use robust measures to protect your data, including encryption, firewalls, and secure servers. Despite our efforts, no data transmission or storage system can be guaranteed as 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. Uploaded data is securely deleted once the annotation services are completed and the data is no longer required.

7. Your Rights

Depending on your location, you may have the following rights:

7.1. Under GDPR (Applicable to UK and EU Users):

• Access your personal data.
• Request correction or deletion of your data.
• Object to or restrict processing of your data.
• Data portability (receive your data in a structured format).
• Withdraw consent at any time.

7.2. Under CCPA (Applicable to California Residents):

• Know what personal data we collect and how we use it.
• Request deletion of your personal data.
• Opt out of the sale of your personal information.

To exercise these rights, contact us at p.mitesh@pixelannotation.com.

8. Cookie Policy

Our website uses cookies to enhance user experience and analyze website traffic. By using our website, you consent to our use of cookies in accordance with this policy. You may manage cookie preferences via your browser settings or our cookie consent banner.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13 (or 16, depending on regional laws). We do not knowingly collect personal data from children.

10. International Data Transfers

As a business based in India serving global clients, your data may be processed in jurisdictions outside your country of residence. We ensure adequate safeguards are in place to protect your information during these transfers.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page, and the effective date will be revised.